TCL D2 Pro Palm Vein Digital Smart Door Lock with Keypad
·Palm Vein Unlocking
Unlock your door with just a wave of your hand—fast, secure, and touch-free.
·Remote Access
Control your lock anytime, anywhere using the mobile app.
·24/7 Real-Time Notifications
Get instant alerts whenever your door is locked, unlocked, or opened.
·Work with Alexa/Google Assistant
Use voice commands to lock or unlock your door—hands-free convenience.
We offer fast shipping straight to your door throughout the contiguous US*.
It usually takes 3-7 business days* for your package to be delivered, so you can sit back and relax, worry-free.
*Please see our shipping policy for more details.
Get a full refund when you return your undamaged products within 30 days - for any reason. Once the item arrives back at the TCL warehouse for inspection, the refund process will begin.
See our refund policy for more details about what is needed for a smooth refund process.
Hassle-Free Warranty
Hassle-Free Warranty
TCL provides a straightforward, hassle-free warranty to save you some headaches. All pre-owned and refurbished products come with their own unique warranty that you can find on the product listing or contact us at [email protected] with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
We'll Always be There for You.
If you have any questions or concerns, feel free to contact us at [email protected].
FAQ
Why does my lock keep disconnecting from WiFi?
1. Please check the network status at home
2. Please check the signal strength of the door lock position from the router. If it is very weak, it is recommended to add a WiFi repeater between the router and the door lock to improve the WiFi signal.
Why does my lock battery drain so quickly?
The power consumption of the door lock is related to the wake-up frequency and the number of unlocking times. The battery life on the sales page is laboratory data, which is mainly based on the actual situation.
I'm having trouble installing my smart lock, what should I do?
Check the installation guide in the manual and scan the QR code to view the installation guide video.
Can your smart locks be hacked?
TCL smart lock D1 series is connected to Tuya Cloud, data transmission is more secure, and hacker intrusion is effectively prevented.
Are there smart locks that automatically lock when I leave?
TCL smart lock D1 series all support automatic locking, which can be realized after setting the automatic locking time in the APP.
My smart lock stopped working, what should I do?
First, please check whether the battery is installed or the battery is exhausted
Secondly, reset it according to the manual.
Which smart lock can handle bad weather?
TCL smart locks work at -25-70°C
My smart lock keypad is not responding, what should I do?
Please first confirm whether the battery has power, and then confirm after re-plugging the battery.
Which is better, TCL Home or the Smart Life mobile app?
TCL Home is TCL's own app; Smartlife is a third-party app that can form scene linkage with other brands' products.
Which smart lock is better, WiFi or Bluetooth?
Wi-Fi networked smart locks can unlock remotely and view door opening and closing log messages
Bluetooth smart locks need to be paired with a gateway to achieve the above functions.
Which smart lock has the longest battery life?
Battery life is related to wake-up frequency and unlocking times. The battery life on the sales page is laboratory data, which is subject to actual conditions.
